LEGAL / 03
14-day refund policy
We want the decision to be straightforward: if MotionVault is not a fit, request a refund within fourteen days.
Effective July 30, 2026
Eligibility
Email [email protected] from the purchasing account within 14 calendar days of an initial Yearly, Lifetime, or Lifetime-upgrade purchase. Include the purchase email and a short reason so we can improve.
Processing
Approved refunds return to the original payment method through Stripe. Bank processing time varies. Access is revoked after the verified refund event. A partial or abusive refund request may be declined where permitted by law; mandatory consumer rights always apply.
Renewals and disputes
Canceling Yearly stops future renewal and leaves access active through the paid period; it does not automatically refund the current term. Contact support before filing a payment dispute so we can investigate promptly.